Last updated: 30 September 2026
This summary is for convenience; the full terms below are what apply.
These terms are an agreement between you and Heksync (“Heksync”, “we”, “us”). They apply when you use our website, the LoopCode desktop app, the LoopCode command-line tool, the hosted models available through a LoopCode account (together, “LoopCode”), or our project and consulting services. Our Privacy Policy and Refund Policy are part of these terms. By creating an account, installing LoopCode, or paying for a plan, you accept them. If you do not agree, please do not use our services.
LoopCode is a coding agent that runs on your computer. It reads and edits files in the folders you open, runs commands you approve (or allow by rule), and uses hosted AI models to decide what to do. You choose how much it may do without asking. LoopCode is new and changes often: we add, change and sometimes remove features and models, and we will tell you in the app or by email about changes that materially reduce what a paid plan includes.
LoopCode has a Free plan and the paid Pro and Max plans. What each includes — the models available and how generous its usage limits are — is described on the pricing page and in the app. Prices are shown in Indian Rupees; the amount shown at checkout is the total you pay.
A payment for Pro or Max buys 30 days of that plan, starting when the payment is confirmed. Plans do not renew automatically and we never charge you without you choosing to pay. When a period ends your account returns to the Free plan; your conversations and settings stay. Renewing before a period ends adds 30 days to its end. Upgrading from Pro to Max starts Max at once and converts your unused Pro time into Max time at the ratio of the two prices. Pro cannot be bought while a Max period is running.
Payments are processed by Cashfree Payments India Private Limited. We do not see or store your card, UPI or bank details. Cashfree may require your mobile number and email for the transaction. If a payment is reversed or charged back after your plan was activated, we may return the account to the Free plan.
We may change prices. A change never affects a period you have already paid for.
Refunds are covered by our Refund Policy, including a full refund of your first Pro or Max payment if you ask within 7 days.
Hosted models cost real money to run, so every plan has usage limits: Free is measured over a rolling 7-day window, and Pro and Max over a rolling 5-hour window and a rolling 7-day window. The app shows how much of each you have used and when it resets. When a limit is reached, hosted requests pause until the window resets; nothing you were working on is lost. We set and may adjust these limits to keep the service fast and fair for everyone, and paid plans always have higher limits than Free. On Free, LoopCode chooses the model for each request and may use a smaller model for simple requests even when you have selected a larger one. On Pro and Max, every request goes to the model you select.
You agree not to use LoopCode or our other services to:
The model providers we use have their own usage policies, which also apply to what you send to them.
More detail is in our Privacy Policy.
AI models make mistakes. Code, commands, explanations and plans that LoopCode produces may be incorrect, insecure, or unsuitable, and may resemble code written by others. You are responsible for reviewing output before relying on it, for the commands and changes you approve or allow automatically, and for keeping backups and version control of your work. LoopCode offers approval prompts, a sandbox for commands, and the ability to review and revert changes to help you stay in control; please use them.
We grant you a personal, non-exclusive, non-transferable licence to install and use the LoopCode app and command-line tool while you have an account in good standing. We may release updates, and some features or hosted models may require the latest version. While Apple notarisation of the macOS app is being completed, macOS may warn that it cannot verify LoopCode when you first open it; the download page explains how to proceed.
We work to keep LoopCode available, but it depends on model providers and networks we do not control, and it may occasionally be interrupted for maintenance or outages. What we do if an outage affects paid plans is set out in the Refund Policy.
You can stop using LoopCode at any time and ask us to delete your account at team@heksync.in. We may suspend or close an account that breaks these terms, puts the service or others at risk, or where the law requires it. Where it is reasonable to do so we will tell you first and give you a chance to put things right. If we close your account without you having broken these terms, we will refund the unused part of any paid period.
Heksync also provides AI integration, cloud migration, custom software development, automation and consulting. The scope, fees, payment schedule, deliverables and ownership of work product for each engagement are set out in its service agreement, which takes precedence over these terms where they differ. Unless that agreement says otherwise, fees are due as invoiced, late payments may incur charges, we may pause work for non-payment, both parties keep each other’s confidential information confidential (an obligation that survives the engagement), and on full payment you receive the agreed rights in the deliverables. We will perform services in a professional and workmanlike manner.
LoopCode, our websites and their content, design, logos and software belong to Heksync or its licensors and are protected by law. These terms do not give you any rights in them beyond the licence in section 9.
Except as expressly stated in these terms or a service agreement, our services are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the extent the law allows. Nothing in these terms excludes rights you have as a consumer that cannot be excluded.
To the extent the law allows, Heksync is not liable for indirect, incidental, special, consequential or punitive losses, or for loss of profits, revenue, data or goodwill, arising from your use of our services. For LoopCode, our total liability for all claims is limited to the amount you paid us for LoopCode in the three months before the claim arose (or ₹1,000 if that is more). For project services, it is limited to the fees paid for the engagement giving rise to the claim. These limits do not apply to liability that cannot be limited by law, such as for fraud.
You agree to indemnify Heksync against claims and losses arising from your breach of these terms or your misuse of our services, including content you submit or code you run.
These terms are governed by the laws of India. If a dispute arises, please contact us first at team@heksync.in — most things can be settled quickly that way. If it cannot be resolved within 30 days, it may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, conducted in English, with the seat in India. This does not stop either party from seeking urgent relief from a court, or you from approaching a consumer commission where the law allows.
We may update these terms. For material changes we will give notice on this page, and in the app or by email for account holders, before they take effect. A change never applies to a paid period you bought before it. If you keep using our services after a change takes effect, the new terms apply; if you don’t agree, you may stop using them and close your account.
If any part of these terms is found unenforceable, the rest still applies. Not enforcing a term is not a waiver of it. You may not transfer your rights under these terms without our consent; we may transfer ours as part of a reorganisation or sale of the business. These terms, the policies they refer to and any service agreement are the entire agreement between us about their subject.
Heksync
Email: team@heksync.in
Phone: +91-8333834409