Last updated: October 30, 2026
Heksync ("we," "our," or "us"), the maker of LoopCode, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use LoopCode on desktop, in the terminal, or in VS Code, or use our services. Our company page provides company and contact information.
We may collect personal information that you voluntarily provide to us when you:
This information may include: name, email address, company name, phone number, and any other information you choose to provide.
When you visit our website, our hosting and security services receive request information such as your IP address and browser headers to deliver and protect the service. Our website uses the essential cookies described below. Optional usage measurement is described below and remains off until you choose it. We do not use advertising pixels or advertising cookies.
We use Sentry to diagnose website errors and sample request and page-load performance. Reports can include error messages, stack traces, route paths, browser or runtime details, and timings. We disable automatic collection of user identity, cookies, request and response bodies, headers, URL query parameters, local variable values, and AI prompt and response content. Browser session replay and console-message recording are not enabled. Sentry receives network requests to deliver this service; our configuration does not add analytics or advertising cookies. See Sentry’s privacy policy for its handling of this information.
If you choose to allow optional usage measurement, we use our existing Sentry connection to count website page categories and actions such as choosing a plan, copying an installation command, submitting a signup request, or completing browser sign-in for the desktop app or CLI. Only fixed event labels and categories are included. We do not add visitor identifiers or send names, email addresses, passwords, query strings, form content, or clipboard contents with these counts. This does not create individual visitor profiles, join a person’s journey across devices, or prove that an installation or coding task was completed. Sentry also receives network requests and technical delivery metadata to provide the service.
Optional measurement is off until you choose it, and stays off when your browser sends Global Privacy Control or Do Not Track. You can withdraw your choice at any time through a footer’s Cookies link. Changing the choice stops future optional collection; it cannot retract counts already sent. The essential-only choice made under an older notice is not treated as consent to this new purpose. Error monitoring described above remains separate from this optional measurement.
LoopCode works with files in your project workspace. Relevant prompts, code context, and tool results may be sent to hosted model providers to generate responses. Local-first describes where the workspace and local tools run; it does not mean that inference is offline or that code context never leaves your machine. Your selected provider and its terms govern its handling of inference requests. We also process account, plan, payment-status, and hosted-model usage information to provide access and enforce plan limits. Avoid sending passwords, API keys, or other secrets in prompts or code context.
We use the information we collect to:
Emails from LoopCode. If you have a LoopCode account we send two kinds of email. Account emails cover your plan: payment confirmations and reminders before a paid plan ends. Product emails help you get started and tell you about tips, updates and offers. Every product email has an unsubscribe link, and unsubscribing stops them straight away; account emails about a paid plan continue. Emails are sent through Resend, which records whether each email was delivered, opened or clicked so that we can tell which emails are useful. An address that bounces or reports an email as spam is not emailed again.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have certain rights regarding your personal information, including:
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Heksync
Email: privacy@heksync.in
Security: security@heksync.in