Refund Policy

1. Who this policy covers

This policy applies to payments made to Heksync (“we”, “us”) for LoopCode plans (Part A) and for Heksync’s project and consulting services (Part B). It is part of our Terms and Conditions. Nothing in it limits any right you have under the Consumer Protection Act, 2019 or other applicable law.

2. How LoopCode plans are billed

LoopCode Pro and Max are prepaid. One payment buys 30 days of the plan, starting when the payment is confirmed. Plans do not renew automatically and we never charge you again without you choosing to pay. Renewing before a period ends adds 30 days to the end of it. Upgrading from Pro to Max starts Max immediately and carries the unused Pro time over at its value. The Free plan costs nothing and needs no refund.

3. The 7-day refund

If LoopCode is not right for you, ask for a refund within 7 days of your first payment for a Pro or Max plan and we will refund that payment in full. You do not need to give a reason. This applies once per person, and when it is refunded your account moves back to the Free plan straight away.

Later payments — renewals and upgrades — are not refundable, but you keep the plan until the end of the period you paid for.

4. Payments we always refund

• A duplicate charge for the same order.
• Money taken for a payment that failed or that did not activate your plan. Most banks reverse these on their own within 5–7 business days; if yours does not, we will.
• A charge for a different amount than the price shown at checkout.

5. If LoopCode is unavailable

If the hosted models are unavailable to paid users for more than 24 hours in a row because of a fault on our side, we will extend your plan by the time lost. Tell us if we have missed it.

6. When we do not refund

• Requests more than 7 days after the first payment, or for later payments, except as in section 4.
• Accounts suspended for breaking our Terms (for example abuse, sharing an account, or trying to get around usage limits).
• Not having used the plan, or having used up its usage limits — limits are part of what the plan is.

7. How to ask, and how long it takes

1. Email team@heksync.in from the address on your LoopCode account, with “LoopCode refund” in the subject.
2. Include the order reference (it starts with lc_ and is on your payment receipt and at auth.heksync.in/billing), or the date and amount.
3. We reply within 2 business days. Approved refunds go back to the original payment method — UPI, card, or bank account — through our payment partner, Cashfree Payments, and usually arrive in 5–7 business days, depending on your bank.

We refund the full amount you paid; we do not deduct payment processing fees.

8. Project and consulting work

For custom software development, AI integration, cloud migration and consulting engagements, the service agreement for that engagement governs refunds. Where it does not say otherwise:

• Milestone payments are non-refundable once the milestone is delivered and approved.
• Discovery and initial consultation fees are non-refundable once the work has started.
• Consulting sessions are non-refundable once held, or if cancelled with less than 48 hours’ notice.
• Cancelling before a project starts may carry a cancellation fee set out in the agreement; cancelling during a project is charged for work completed and in progress, and for third-party costs already committed.
• If we fail to deliver what the agreement specifies and cannot put it right, we refund the part of the fee for the undelivered work.

Ask as in section 7, with the project name and invoice number. We decide within 10–15 business days and pay approved refunds within 15 business days.

9. Disagreements

If you disagree with a refund decision, reply to it and a senior member of the team will review it. If that does not resolve it, the dispute process in our Terms and Conditions applies, and you may also approach the consumer forums available to you by law.

10. Changes to this policy

We may update this policy. A change never applies to a payment made before it: each LoopCode payment is covered by the version you agreed to at checkout, and the date above shows when this version took effect.

11. Contact